Labels

Labels allow you to categorize and organize conversations, contacts, or data within the platform.

By using labels, your team can easily group, filter, and identify items—helping improve visibility, tracking, and workflow management.

Manage Labels

Within this section, you can:

• Create Label → Add a new label for categorization
• Edit Label → Update the label name or color
• Delete Label → Remove labels that are no longer needed
• Search Labels → Quickly find specific labels

Create Label

To create a new label:

• Click Add Label
• Fill in the required details:
  • Name → label name used for identification and filtering
  • Label Color → select a color to visually distinguish the label

Labels can be applied to conversations or records to help categorize and organize data, enabling your team to filter, group, and track interactions more effectively.