Intro to Automation
CekatAI Automation lets you build workflows that automatically respond to customers, route conversations, and trigger actions based on events.
Key Features
Workflows
Build visual automation flows with drag-and-drop.
Triggers
Set up event-based triggers for your automations.
How Automation Works
1
Trigger
An event occurs — new message, new contact, keyword match, etc.
2
Condition
Check conditions — is this a VIP customer? Is it business hours?
3
Action
Execute actions — send reply, assign agent, update contact, etc.
Automation is available on Pro and Enterprise plans. Basic auto-replies are available on all plans.