Intro to Orders
CekatAI Orders lets you manage the full order lifecycle from within your customer conversations. View orders, track shipments, process payments, and sync with your e-commerce platform — all without leaving the inbox.
CekatAI Pro — Full order management with payment tracking and catalog sync. Learn more.
CekatAI Business — Advanced order automation with multi-store support. Learn more.
Key Features
Order Management
View, create, and update orders directly from customer conversations.
Order Tracking
Real-time delivery status updates synced with your logistics provider.
Payment Status
Track payment confirmations, pending invoices, and refund requests.
How Orders Work
Customer Places an Order
Orders can come from your online store, WhatsApp catalog, or be manually created by an agent during a conversation.
Order Appears in Dashboard
All orders are visible in the Orders dashboard with status, items, payment info, and customer details.
Track & Fulfill
Update order status, send tracking links to customers via WhatsApp, and mark orders as shipped or delivered.
Post-Sale Support
Handle returns, refunds, and follow-ups directly from the order detail page linked to the customer's conversation.
Order Statuses
| Status | Description |
|---|---|
| New | Order just received, pending confirmation |
| Confirmed | Order confirmed, preparing for fulfillment |
| Processing | Order is being packed or prepared |
| Shipped | Order dispatched, tracking available |
| Delivered | Customer has received the order |
| Cancelled | Order was cancelled by customer or agent |
| Refunded | Payment has been refunded |