Connected Platform Page
Connected Platform allows you to connect your customer communication platforms into Cekat's unified ecosystem. Each connected platform is treated as a channel, enabling your AI Agents and team to manage conversations, automate responses, and orchestrate customer journeys from a single centralized system.
With Cekat, businesses can seamlessly integrate multiple channels while maintaining consistent customer experience, AI-driven automation, and fully customized workflows aligned with their operational needs.
Supported Platform in Cekat
Cekat supports integration with various customer communication platforms, including:
- Web Live Chat
- WhatsApp 💬
- Instagram DM 📸
- Facebook Messenger 💁
- TikTok DM 🎵
- Custom Channel Integration
Once your channels are connected, all conversations will be centralized within Cekat's platform.
Configure Your Channel Setup
At this stage, you can configure how conversations are handled across your team. This configuration applies to all connected channels, allowing you to standardize how interactions are managed.
To configure your channel setup:
a. Assign an AI Agent b. Set up conversation routing or distribution c. Define division or team assignment d. Add human agents
This enables your business to:
- Manage all customer conversations from one unified workspace
- Automate responses using AI Agents trained on your business knowledge
- Customize workflows, routing logic, and automation rules
- Track performance, customer behavior, and operational metrics
Cekat is designed to fully adapt to your business complexity, ensuring your AI Agents, workflows, and communication channels operate in alignment with your customer journey.