Web Live Chat
Web Live Chat allows you to add a chat widget to your website, enabling customers to interact with your business in real time.
By embedding the widget, you can create an additional touchpoint for customer engagement—making it easier for users to reach out, ask questions, and start conversations directly from your website.
To start using Web Live Chat, you need to create and configure an inbox in Cekat.
Connect Web Live Chat Inbox
Follow these steps to create and connect a Web Live Chat inbox in Cekat.
Step 1: Create a Web Live Chat Inbox
1. Open Connected Platform
Go to the Connected Platform page from the navbar or through the Settings menu.
2. Add a New Inbox
Click the "+" button next to Inboxes to add a new platform.
3. Select Web Live Chat
Choose Web Live Chat from the list of platforms.
4. Configure the Inbox Settings
Fill in the required information:
- Inbox Name
- Description
- Division
- Human Agent
5. Add FAQ (Optional)
You can add FAQ shortcuts that customers can select when starting a chat.
- Enter the question and answer
- Click Add Question to create additional FAQ items
6. Add Social Links (Optional)
Add links to your business platforms such as:
- Website
Click Add New Link to add more links.
7. Complete the Setup
Click Finish. Your Web Live Chat Inbox will now appear in Connected Platform.
Step 2: Add Web Live Chat to Your Website
To display the live chat widget on your website, you need to embed the chat code.
1. Access Your WordPress Website
- Log in to your WordPress dashboard
- Go to Plugins → Add New Plugin
2. Install the Required Plugin
Search for: Simple Custom CSS and JS
Click Install Now, then Activate.
3. Configure the Plugin
- Open the Simple Custom CSS and JS plugin
- Click Settings
- Click Add JS Code
4. Add the Live Chat Embed Code
- Copy the Web Live Chat embed code from your Cekat inbox
- Paste the code into the plugin editor
- Click Publish to save the changes
5. Verify the Installation
Open your website and check if the Web Live Chat widget appears and works properly.
If you need additional guidance, you can watch the tutorial video to see the full setup process.
Custom Live Chat Form
The Custom Live Chat Form allows you to collect customer information before a live chat conversation begins. By enabling this form, agents can see basic customer details or specific needs before responding.
a. Enable the Feature
- Go to Inbox and select Live Chat
- Find the User Info Requirement section
- Change the setting to Enable (Custom Form)
Once enabled, the Custom Form Fields panel will appear below.
b. Add a New Field
Click Add Field to open the field configuration window.
Fill in the required information:
- Name — The label or question shown to customers (e.g., Full Name or Address)
- Type — Choose the input format such as Text, Number, Phone, Email, or Select (Dropdown)
- Mandatory — Enable this option if the field must be filled before starting the chat
Click Save after configuring the field.
c. Arrange and Save Fields
You can organize the form fields by:
- Dragging and dropping the six-dot icon on the left side of each field
- Using the Edit (pencil) icon to update a field
- Using the Delete (trash) icon to remove a field
After making changes, click Save on the Inbox settings page to apply them.
d. Customer View
Once the form is active, customers who open your live chat link will see a Start Chatting page.
Customers must complete all required fields (marked with an asterisk *****) before the Start Chat button becomes available.