Webhooks

Webhooks allow your application to receive real-time notifications when events occur in CekatAI.

Available Events

Event	Description
message.received	New message received
message.sent	Message sent successfully
message.delivered	Message delivered to recipient
message.read	Message read by recipient
conversation.created	New conversation started
conversation.resolved	Conversation resolved
ticket.created	New ticket created
ticket.updated	Ticket status changed

Setup

Go to Dev Page > Webhooks in the dashboard
Click Add Webhook
Enter your endpoint URL
Select the events you want to receive
Click Save

Webhook Payload

json

{
  "event": "message.received",
  "timestamp": "2025-03-28T10:00:00Z",
  "data": {
    "id": "msg_abc123",
    "from": "+62812345678",
    "body": "Hello!",
    "channel": "whatsapp"
  }
}

Security

All webhook payloads include a signature header for verification. Validate the signature using your webhook secret to ensure payloads are authentic.