Triggers

Triggers are events that start your automation workflows. CekatAI supports multiple trigger types.

Available Triggers

Fires when a customer sends a new message on any connected channel. You can filter by channel, keyword, or contact segment.

Fires when a message contains specific keywords or phrases. Supports exact match and regex patterns.

Fires when a new contact is added to your CRM, either manually or through a new conversation.

Fires at a specific time or on a recurring schedule (daily, weekly, monthly).

Fires when an external system sends a POST request to your webhook URL.

Configuring Triggers

Each trigger has configurable conditions:

{
  "type": "keyword_match",
  "keywords": ["help", "support", "issue"],
  "match_type": "contains",
  "channels": ["whatsapp", "livechat"],
  "active": true
}

Combine multiple triggers with conditions to create sophisticated automation rules.